Slacks New AI Can Explain Work Jargon and Summarize Meetings

Trained with DBS internal documents to have the right context, iCoach is a joint development with top leadership coach Marshall Goldsmith – his first with an Asian company. This includes helping companies, even smaller firms, to find ways to adopt AI and stay safe from digital threats. It can also tell them what more they need to qualify for dream roles, provide practical tips on how to demonstrate sought-after traits for such roles, as well as highlight the available support for formal training they may need.

Features

Under the new restrictions, such companies can only access Slack data through real-time search APIs with significant limitations. Even as Slack opens its search capabilities to customers’ connected applications, Salesforce has been aggressively restricting how external AI companies access Slack data. In May, the company amended its API terms of service to prohibit bulk data exports and explicitly ban using Slack data to train large language models. When combined with Slack’s existing AI-powered meeting transcription in huddles, the feature creates an end-to-end documentation workflow. Additionally, Slack’s AI will provide writing tips in canvas, a feature within the platform designed to help teams view and work together on shared assets. An AI profile summaries tool will allow users to quickly learn about new team members, highlighting some details around their role and recent contributions.

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• We recommend HubSpot Sales Hub due to its sophisticated set of features that rely on AI to support sales performance.
• The investment, led by KPN Ventures and Lead Ventures, underscores the demand for innovative communication tools.
• But the features that may be worth the switch—a universal task inbox and meeting-scheduling tools—require only AI’s close cousin, automation.
• CloudTalk’s AI call center software has specialized features for call monitoring, enabling supervisors to oversee agent performance and give timely support.
• For the most part, when the apps we tested supported task priority, they would consistently schedule a higher-priority task before one with a lower priority.

It would be a small stretch to imagine their offering AI task scheduling in the future, as well. In the future, AI will continue to augment customer interactions in the call center industry through predictive analytics and hyper-personalization. Through data analysis, AI can anticipate customer needs and provide personalized assistance. Plus, the emergence of conversational chatbots will dramatically decrease labor costs by automating routine tasks, freeing up human agents to focus on complex matters that require empathy and nuanced understanding. Using AI to complement human expertise ensures round-the-clock customer-centric support. AI call center solutions facilitate the documentation and real-time observation of customer interactions through call recording and monitoring features.

They can schedule tasks on your calendar

RingCX is a good substitute for Talkdesk because it has a 14-day free trial, giving you the freedom to explore the software before committing, and high-quality customer support for prompt assistance when needed. Freshcaller has a user-centric interface that presents a wealth of information in a structured and easy-to-understand manner. It uses graphs and color-coded status indicators to support at-a-glance understanding. In addition, its logical layout makes navigation through different sections easier. RingCX, developed by RingCentral, is cloud-native AI call center software with built-in workforce engagement, omnichannel reporting and analytics, and AI-generated summaries and transcripts. RingCX takes the number one spot in our list because it offers a comprehensive and user-friendly platform for businesses of all sizes.

Why We Picked Nextiva

Slack’s new capabilities depart from traditional AI assistant models that require users to actively prompt for help. Instead, the platform will proactively surface relevant information and automate routine tasks within existing workflows. Google is also pushing its Duet AI across Workspace applications, creating a three-way battle for corporate customers increasingly focused on AI-driven productivity gains. You’ll also avoid situations where people book meetings on your calendar for times when you’ve planned a focused-work session. With a full schedule of tasks planned out each morning, it would be easy to disappear into work, clearing out tasks one after another.

• Features like Safe Zones ensure your video clips stand out everywhere, and the app can write social posts automatically based on your video content, all while supporting 10 languages including Spanish, German, Hindi and Japanese.
• Plus, the emergence of conversational chatbots will dramatically decrease labor costs by automating routine tasks, freeing up human agents to focus on complex matters that require empathy and nuanced understanding.
• In this case, Discord is using OpenAI’s tech to upgrade its existing robot, called “Clyde.” The update, coming next week, will allow Clyde to answer questions, engage in conversations, and recommend playlists.
• That includes support for FedRAMP, encryption key management, international data residency, data loss prevention, and the Einstein Trust Layer,” the company wrote.
• It draws from your workspace’s unique vocabulary and conversation history, giving you explanations for project names, internal tools, or team-specific shorthand,” Slack wrote in its post.

It should keep you more focused on work and allow you to worry less about tasks falling through the cracks. Earlier in 2024, Munch announced the introduction of some fantastic new features aimed at making video creation and management a breeze. Features like Safe Zones ensure your video clips stand out everywhere, and the app can write social posts automatically based on your video content, all while supporting 10 languages including Spanish, German, Hindi and Japanese. Nextiva has acquired Thrio, a contact center software company, to bolster its customer experience (CX) portfolio. This signifies Nextiva’s mission to democratize CX technology for businesses of all sizes. Nextiva customers will immediately gain access to Thrio’s AI-powered software solutions.

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Above the chart, quick statistics are prominently displayed in vibrant colors for easy identification. Additionally, you have the flexibility to filter information based on your preferences, so you can control your user experience without feeling overwhelmed by excessive options. Talkdesk has a simple interface that is both aesthetically pleasing and functional. It has a color scheme with calming shades, which not only adds visual appeal but also aids in the clear display of information. Intuitive widgets enable quick data assessment, while customization options, such as adding or discarding widgets, let you adjust the dashboard to your preferences. Nextiva has a clutter-free and professional user interface with a neutral color scheme that is easy on the eyes.